ARE THESE ADHESIVE, SILK SCREEN STENCILS?
No, the stencils we sell are not like silk screen stencils. They are made with 10mil mylar which is a stiff plastic type material. (no adhesive on the back). They can be washed easily and used over and over again. They are durable and will last a long time if cared for properly.
CHOOSING THE BEST SIZE OF STENCIL:
It’s helpful to know the size of your board or frame before choosing the stencil size. The dimensions listed on each of our stencils refers to the overall size of the actual design or lettering - not the outer edge of the stencil material. Choose a board size that will be a little larger than the design size. If you are unsure; contact us and we can help suggest an appropriate size.
WHAT TOOLS DO I NEED?
STENCILING ON WOOD:
A smooth, sanded surface works best! Paint the wood first if desired and make sure the base coat of paint is very dry and hardened before attempting to stencil. If stenciling light colors over dark colors; try using a thicker paint such as chalk paint for better coverage. (still use really light coats repeating as necessary)
STENCILING ON FABRIC:
WASHING YOUR STENCIL:
STORING YOUR STENCIL:
Try to store your stencil laying flat to avoid causing it to curl or bend. Tip: Lay it between two pieces of cardboard to help protect it.
Contact us thru email to discuss! firstname.lastname@example.org
WHAT ARE SHIPPING FEES?
Our flat rate for shipping is $5.99 Domestic USA. We ship thru USPS and at that rate we are still covering the cost of the box and packaging materials to help keep the fee low for you. We hope that you will take advantage of our FREE SHIPPING offer with any $50 order.
Our shipping rates for international buyers vary based on size and weight. Customers cover any taxes and duty that may be imposed by there local government.
WHAT IS SHIPPING PROTECTION? (for lost or damaged mail)
Shipping Protection is an 'add-on' item that shows up during checkout to help protect your order in the event that it is lost, stolen or damaged. ($0.99). USPS generally does a good job of delivering the mail but it's not uncommon for packages to go missing or delivered to the wrong address. Shipping Protection protects your investment and will cover the cost of any replacement items if they are lost or damaged in transit. Read more below:
LOST MAIL (tracking shows package is still in transit longer than 14 days).
If tracking info shows that your order has not been delivered yet; after 14 days; please let us know by email or phone. We will consider shipping out a new order/replacement. *If you purchased Shipping Protection with your order; then you would qualify for a free replacement on lost orders. (*within 30 days of the original order date). If you did not have Shipping Protection; then a shipping/handling fee of $10 will apply to replacement orders.
TRACKING SAYS "DELIVERED" but I did not receive my package:
If the USPS tracking says "delivered" but you did not receive your shipment; please take the following steps:
1. Check the shipping address on your invoice to make sure it was sent to the correct address.
2. Check with other neighbors to see if they received the package by mistake. (this happens a lot)
3. Check with household members to see if they received the package and put it somewhere in the house.
4. Ask at your local post office to see if they can verify where it was delivered. (provide them the tracking #).
If you have followed the above steps and are unable to locate the package; it would then be treated as stolen mail.
With SHIPPING PROTECTION: If you purchased Shipping Protection with your order; then you would qualify for a free replacement order on any stolen items. (Shipping Protection is only valid for 30 days from when you placed your order; please let us know as soon as possible if your order is missing)
SHIPPING PROTECTION also covers any damaged packages. If USPS has damaged the contents during shipping; we will also send out replacements at no extra cost. (please let us know within 30 days from ordering)
Certain conditions apply:
- U.S orders only
- Damaged in transit - Send picture of the damage, and we will send you a replacement ASAP.
- Shipping protection is valid for the original order only. (does not apply to the replacement shipment)
- Shipping protection must be purchased at the time of original order.
Please email us to let us know of a lost or stolen package and we are happy to help find a solution: email@example.com / ph: 385-685-8228